Precisely. All actual communication (family, friends, etc) has moved to text, facebook messenger, etc, in large part because of how crappy email is/has gotten.

> large part because of how crappy email is/has gotten

The funny bit here is that email itself hasn't actually changed at all (at least not in ways that affect personal communication). It's just that folks have become used to the intrusive instant gratification of push-based chat systems.