This is so very sad and so very ripe for disruption.
So many of the top players in our modern late stage capitalism economy fit this mold of having a terrible user experience with a large unsatisfied user base. Usually it's not even a monopoly, but all the top players are roughly equally awful to their users.
I'm tempted to start some companies to just do the thing in a way that doesn't suck for the actual paying customers. I think just doing a good/competent/user-needs-centric job at the same basic product would be enough to disrupt the market in many cases.
So many of the top players in our modern late stage capitalism economy fit this mold of having a terrible user experience with a large unsatisfied user base. Usually it's not even a monopoly, but all the top players are roughly equally awful to their users.
I'm tempted to start some companies to just do the thing in a way that doesn't suck for the actual paying customers. I think just doing a good/competent/user-needs-centric job at the same basic product would be enough to disrupt the market in many cases.