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> They failed on so many levels here.

That's often the case with human error as especially aviation safety experts know: https://en.wikipedia.org/wiki/Swiss_cheese_model



Exactly. The only way this could happen in the first place was _because_ they failed at so many levels. And as a result, more layers of Swiss cheese will be added, and holes in existing ones will be patched. This process is the reason flying is so safe, and the reason why Cloudflare will be a little bit more resilient tomorrow than it was yesterday.


In organizations with this level of care, if you fail at fewer levels, customers just never notice the error.

Any big and noticeable incident is one of the "we failed on so many levels here" kind, by definition.




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